FREQUENTLY ASKED QUESTIONS

An MSP, or Managed Service Provider, is a company that proactively manages and provides a range of IT services to businesses. These services often include network monitoring, cybersecurity, data backup, and technical support. 

MSPs offer cost-effective solutions, expert IT management, and access to the latest technologies without the need for in-house expertise. This allows businesses to focus on their core operations while the MSP handles IT infrastructure and support. 

Absolutely! Many businesses opt for co-managed IT services, where the MSP collaborates with your existing IT team. This ensures a combined wealth of expertise for more comprehensive IT support. 

BITS offers a variety of services, including IT infrastructure management, cybersecurity, cloud computing, data backup and recovery, network monitoring, and technical support. The specific services vary based on the needs of the client. 

Yes, BITS offers IT consulting services to help clients develop IT strategies that align with their business goals.

BITS offers cloud solutions such as cloud platform as a service, cloud migration, cloud hosting, and cloud-based data backup and recovery.

We utilize a subscription-based model where clients pay a fixed monthly fee for a package of services. This predictable pricing structure helps with budgeting and avoids unexpected IT expenses.

The onboarding process typically involves a comprehensive assessment of your current IT infrastructure, defining goals and priorities, and establishing communication channels and protocols for ongoing support.